Frequently Asked Questions
What is a treat box?
A treat box is a thoughtfully curated gift box filled with special goodies chosen to create a memorable unboxing experience.
Unlike a traditional gift, a treat box combines a selection of carefully chosen items—such as sweet treats, self-care products, and thoughtful little extras—designed to surprise, delight, and make the recipient feel truly special.
Why a treat box is the perfect gift?
Because it goes beyond being just a practical and beautiful gift — it is also a meaningful expression of care and thoughtfulness.
On one hand, the items included combine usefulness, wellbeing, and enjoyment, helping to bring a little extra joy to everyday life. On the other, the carefully crafted packaging and the option to include a personal message in the greeting card add an extra layer of personalisation.
All of this comes together to create a real WOW factor for the recipient, one they’re unlikely to forget anytime soon.
What occasions are ideal for gifting a treat box?
"A treat box is the perfect way to surprise someone on any occasion, especially when you want to show your love and care from afar.
It’s ideal for birthdays, anniversaries, celebrations, and special occasions such as Christmas or Valentine’s Day. It also makes a meaningful gesture to congratulate someone on an achievement, express gratitude, or send encouragement to someone going through a difficult time.
However, its most special impact comes when it’s given simply to lift someone’s spirits, show support, or remind them that they deserve a moment just for themselves.
Can I customise my gift box?
Absolutely! At the moment, we offer several ways to personalise your treat box:
1. By choosing the gifts you’d like to include based on your preferences and those of the person receiving it. This can be achieved with our build your own box service.
2. By including a personalised photo. You can choose a gift box that includes a photo or add one when building your own box.
3. By adding a special message to the greeting card, which is included free with every box. Simply choose the perfect card for the occasion, leave your message, and we’ll handwrite it for you, adding a personal and heartfelt touch that makes your gift even more special.
How is my gift box wrapped?
With lots of care! All our treat boxes are hand-wrapped using kraft cardboard, tissue paper, shredded paper filler, and satin ribbon, carefully arranged to create a beautiful and thoughtful presentation.
At the same time, we make sure every box is securely packed so it arrives in perfect condition and makes the best impression when opened.
How can I include a personal message in my gift box?
All our gift boxes include a greeting card where we'll include your message. Just enter your words in the text box above the 'add to cart' button. When preparing your order we'll handwrite it in the card for a warm and special touch.
Do you really handwrite the messages in the greeting cards?
Yes, we do. We write down all messages by hand, one by one, in every order's greeting card. We truly believe that the small details make a huge difference.
Can I write down the message in the card myself?
Yes, you can. If you want to receive the gift box yourself and hand it over in person, just leave the message text box blank. The box itself is not sealed and there is an easy access to greeting card. Simply open the lid, take the card, write down your message, put the card back and close the lid. Done.
Can I send a gift box directly to the person I want to surprise?
That's the idea! !Just enter the recipient's address during checkout, and we'll take care of the shipping. Do not forget to add your personal message, which we'll handwrite in the included card for a unique and special touch.
Can I send multiple treat boxes to different addresses at the same time?
At the moment, it is not possible to send multiple treat boxes to different addresses within the same order. To do this, you would need to place separate orders for each delivery address.
If I send a treat box to someone else, will it include a receipt or pricing information?
No. Our deliveries do not include receipts, invoices, packing slips, or any other information showing the order price.
Can you deliver my treat box on a specific date?
At the moment, we do not offer scheduled deliveries. We can estimate delivery times as accurately as possible based on previous orders, but ultimately, delivery depends on the courier company.
That said, you can always place your order in advance and request a “Do Not Open Until” sticker with your chosen date. This way, you can send your gift box ahead of time and make sure it won’t be opened until the special day.
I live in another country. Can I place an order for delivery to an address in Spain?
Of course! You can place an order to be delivered to any address within Spain.
We receive many international orders from people who want to surprise their family, partner, or friends living here. Simply enter the delivery address during checkout, and we’ll take care of the rest.
I live in another country. Will I have to pay customs fees when placing an order?
No, you won’t have to pay any customs fees. All our orders are prepared and shipped from Spain, so no customs charges or additional taxes apply, even if you place your order from another country.
The final price shown at checkout includes shipping and delivery.
When will my order be shipped?
Our usual processing time is 24 hours. In other words, orders are typically shipped the day after they are placed.
In some cases, this timeframe may be extended depending on product availability at the time of purchase.
How do I know when my order has been shipped?
As soon as your order is shipped, you will receive an email notification.
This notification includes your order details as well as a tracking code provided by the courier, so you can check the status of your delivery at any time.
Where is my order?
Your shipping confirmation email includes a tracking code provided by the courier company. Use this code to track your order and check its delivery status at any time.
Can I make changes to my order?
If you need to make any last-minute changes, please email us as soon as possible at contacto@alegraboxes.es, and we’ll do our best to help.
Once your order is ready to be shipped, no further changes can be made.
How much does delivery cost?
We offer free delivery to mainland Spain and the Balearic Islands.
Do you ship throughout Spain?
We ship to mainland Spain and the Balearic Islands. Unfortunately, at the moment, we do not ship to the Canary Islands, Ceuta, or Melilla.
Do you ship internationally?
No, at the moment we do not offer international shipping.
How long does delivery take?
We begin preparing orders as soon as we receive your order confirmation by email.
Once ready, orders are shipped via Correos Standard delivery, with an estimated delivery time of 2 to 5 working days.
Do you offer express shipping?
Unfortunately, not at the moment.
What payment methods do you accept?
We accept credit and debit card payments (Visa and Mastercard), PayPal, Crypto USDC, Google Pay, Apple Pay, and Shop Pay.
How can I get a discount on my first order?
It’s easy! Simply subscribe to our emails and you’ll receive a 10% discount code in your inbox to use on your first order.
Do you offer returns?
Yes. Our return period is 28 calendar days from the date of purchase.
Within this period, you must notify us by email within the first 14 calendar days of your intention to return your order, and we must receive the product within the 28-day return period.
If 28 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
For more information, please visit our Refund Policy.
